Exchanges, Returns, Refunds

Our return policy allows for exchanges, returns, or refunds within 14 days of receiving your item. To be eligible, items must be in their original condition—unopened, unused, and in the original packaging. To initiate a return, please contact us at caithorn87@gmail.com. Returns should be sent to:

Milky Way Soapery

1507 Early Stagecoach Rd

Manchester, IA 52057

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can address and resolve the issue promptly.

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Exceptions / Non-Returnable Items

Certain items, including custom or personalized products, are ineligible for return. If you have questions about a specific item, please contact us for clarification.

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Exchanges

For the fastest service, we recommend returning your current item and placing a new order once your return has been accepted.

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Refunds

Once we have received and inspected your return, you will be notified regarding approval. Approved refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at caithorn87@gmail.com.

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Updated 02/2026